Maintenance, Upgrade & Support

Services included
All our customers with an active Maintenance, Upgrade & Support will benefit from the following services:

• Access to all product upgrades
• Access to all bug fix releases
• Access to high quality support

Our software and enterprise solutions are continuously improved and updated. Details of updates are published on our Latest Improvements pages, which can be found at:

No Costly, Forced Upgrades

With Fly Infosoft you can remain on your current, stable releases for a many years without any required Software Development & upgrades — while retaining the right to upgrade on a time line that suits your business needs and budget. Learn more. Support Program Features

• Named, Regional Primary Support Engineer
• 24/7 Support with Guaranteed 15 Minute or Less Response Time for Critical Issues
• Application & Repository Fixes
• Customization Fixes
• Documentation-Only Fixes
• Configuration Support
• Operational Support

Maintenance and Upgrades (for onsite customers)

Maintenance and Upgrades for customers who have purchased an onsite support plan are not performed by Fly Infosoft Support. The detailed information on performing upgrades, would be available in help Fly Infosoft for corresponding releases. Nevertheless, requests like these from the onsite customers would be treated as custom work.